1. strekking

Dit garantiebeleid is van toepassing op LED-displayproducten (“Producten”) die zijn aangeschaft. directly from Shenzhen DOIT VISION Co., Ltd (“DOIT VISION”) en nog steeds binnen de garantieperiode die voor die bestelling is vermeld.

Products purchased from unauthorized resellers, grey-market channels, or third parties without DOIT VISION confirmation are niet covered under this policy — except that we still provide free online technical guidance for DOIT VISION–manufactured hardware when we can identify the product.

2. Dekkingsperiode

De standaardgarantie bedraagt ​​2 jaar vanaf de verzenddatum. unless the Proforma Invoice (PI) or the applicable product page states otherwise.

Bepaalde series (bijvoorbeeld specifieke huur- of projectconfiguraties) bieden mogelijk een langere dekking. tot 5 jaar indien gespecificeerd schriftelijk vastgelegd in de productinformatie, het contract of de productdocumentatie.

Warranty start date is the shipment date on DOIT VISION shipping documents, unless the PI defines a different start (for example arrival or commissioning date for a named project).

Always check your PI. If the website and the PI disagree on warranty length, the PI controls.

Series-specific terms. Standard cover is 2 years on Matrix 500, Lite, Flex, COB Pro, COB Beta, COB Poster, MIP, Block, Brick, Square 960, Square 1000, FO, LED Film and LED posters. X-1000 carries 3 years. Holographic carries 1 year. Extended cover to 3 or 5 years is available on selected series — for example COB Poster at 5–10% additional cost — when stated on the PI.

3. Wat wordt er behandeld?

Subject to this policy, DOIT VISION will repair or replace Products (or defective parts) that fail due to defects in materials or workmanship under normal use, when installed and operated according to the product manual and our written instructions.

Coverage typically includes LED modules/cabinets and DOIT VISION–supplied control hardware that form part of the original delivery, as listed on the packing list / PI.

4. Wat maakt de garantie ongeldig / uitsluitingen

De garantie dekt geen schade of defecten veroorzaakt door:

1. Onjuiste installatie, verkeerd gebruik, nalatigheid, misbruik, ongeval of bediening in strijd met de handleiding.
2. Stroompieken, onjuiste stroomvoorziening, bliksem, brand, overstroming of andere gevallen van overmacht.
3. Repair, modification, or servicing by anyone other than DOIT VISION or a service party we authorize in writing
4. Accessoires van derden die de prestaties, veiligheid of betrouwbaarheid beïnvloeden.
5. Normal aging — including gradual brightness loss and color shift consistent with LED technology over time — or lack of reasonable maintenance
6. Consumables and cabling unless expressly included in writing (connectors, network/fiber cables, power cords, signal cables, aviation plugs, and similar wire goods)
7. Cosmetische problemen die de functionaliteit niet beïnvloeden
8. Garantieperiode verlopen

5. Hoe kunt u een claim indienen?

6. Reparatielogistiek

Reparatie ter retour naar de fabriek

Voor bevestigde fabricagefouten binnen de garantieperiode:

• The customer typically bears freight, insurance, duties, and customs clearance for shipping the defective unit or parts naar de fabriek
• Na reparatie of vervanging draagt ​​DOIT VISION de eenrichtings- outbound freight back to the customer (standard shipping method we select unless otherwise agreed)
• Tariffs and import formalities on the return leg remain the customer’s responsibility unless the PI states otherwise

Vervanging van onderdelen

Where practical, we may ship spare modules or parts instead of requiring a full cabinet return. Spares ratios and standby parts for large projects should be agreed on the PI (commonly planned as a percentage of screen area).

7. Reserveonderdelen en verbruiksartikelen

Warranty repair does not by itself create an obligation to stock local inventory. For touring rental fleets and large fixed installs, we recommend agreeing spare modules from the same LED bin / batch at order time.

De in paragraaf 4 genoemde verbruiksartikelen zijn uitgesloten, tenzij de projectleider ze expliciet vermeldt.

8. Online technische ondersteuning

DOIT VISION provides free online technical support for products we manufacture — including configuration of common control systems we support, basic troubleshooting, and guidance on module replacement — whether or not the unit was purchased directly from us, when we can verify it is our product.

Support does not extend to unpaid on-site labor, third-party structure design, or content creation unless separately contracted.

9. Regionale dienstverlening (Verenigde Staten)

Voor projecten die lokale coördinatie in de Verenigde Staten vereisen, kunt u contact opnemen met ons Amerikaanse vertegenwoordigingskantoor.

• DOIT VISION Amerikaans vertegenwoordigingskantoor - /ons/
• Garantieclaims moeten nog steeds per e-mail worden ingediend bij info@doitvision.com so Shenzhen engineering and factory records stay aligned

The US office is a representative presence for coordination and field support pathways — not a separate manufacturer warranty issuer unless your PI names a different contracting entity.

10. Relatie tot PI / contract

This page is the general warranty policy for website readers. Your order may include project-specific warranty language, extended years, on-site clauses, or spare-parts commitments. If this page conflicts with your signed PI or sales contract, the signed document controls.

Zie ook Gebruiksvoorwaarden (websitegebruik) en Privacybeleid (gegevensverwerking voor claims).

11. Toepasselijk recht

Unless your PI or sales contract states otherwise, warranty disputes related to Products supplied by Shenzhen DOIT VISION Co., Ltd are governed by the laws of the People’s Republic of China, and shall be submitted to the competent courts in Shenzhen, People’s Republic of China.

12. Contact

• Garantieclaims en technische ondersteuning: info@doitvision.com
• Hoofdkantoor: 1110, Jingting Building, Huaxia Road, Guangming District, Shenzhen, China
• Amerikaanse coördinatie: /ons/